Resume Database

Insurance/Customer­ Service

Amy Otis

80 River Watch Drive

Covington, GA 30014

678-342-6372

busyotis@att.net

-2008 through present: Homemaker

-2004 through 2008 at USAA:　 Member Service Representative/ Member Service Specialist

Duties include selling and providing policy service to members/customers­ for existing Auto and Property policies requiring licensure; contribute to P&C business goals through cross-telling and relationship building initiatives.　 Position requires the capability of managing a variety of issues while driving the momentum of key projects.

-2002 through 2004 at Prime Staff/People Link: Medical Claims Examiner

Duties included administrating medical claims for Medicare HMO/POS and Blue Cross Blue Shield PPO medical plan. Position required knowledge of medical terminology/coding­ while appropriately applying knowledge of policies, procedures, and regulations within assigned areas of responsibility.

　

-1998 through 2002 at Uniprise: Customer Care and Claims Representative

Duties included providing telephonic customer service to the companies and consumers who buy our products. And, supports claim processing functions including: claims payment; claim eligibility research; investigations, abuse and fraud and recovery; negotiating settlements and completing daily productivity reports.

-1997 through 1998 co-owned a Retail Business named　'Toddle with This' Children's Shoppe　

Duties included all aspects of the enterprise　including­ but not limited to fostering an effective team culture, handling difficult situations diplomatically, excellent communication, and problem solving skills.

-1996 through 1997 at MetLife: Customer Service Representative

Duties included handling customer service inquiries via the telephone and resolves problems. Position included maintaining quality by following policies and procedures and reporting needed changes.

-1995 through 1996 at Kaufmann's: Retail Sales

Duties included exceptional quality customer service in a friendly, accommodating and timely manner and focusing on floor maintenance and merchandising.

Education: High school diploma with some college. The college courses were in Business Administration and Accounting.

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