Resume Database

Network System Administration

Objective

Seeking a career in Information Technology Customer Support, IT Help Desk, Computer Technician, Jr. Base Systems Administration, Hardware, Software Technician, Security Software Technician, with advancement opportunities based on my performance

Education

ITT Technical Institute Greenville, SC
Associates Degree in Computer Networking Systems June 2009

Occupational History

Circor Inc. May 2009 – Present
IT Support/ Security Software Technician/Network­ Installation
Administer office facilities, network issues, and customer computer problems in office
Customer Courtesy; travel to customers’ home to fix a potential network or computer problem
Customer Courtesy calls and in person visits/meetings to ensure service was satisfactory
Maintain a professional, organized, and clean work station
Manage storage areas and facility to be as well as perform preventive maintenance on all office computer equipment

ITT Technical Institute January 2009 – May 2009 IT Support
Implement effective procedures to maintain faculty satisfaction
Develop strategies by identifying and eliminating the root causes of system and internet problems
Implement cost efficient solutions to network errors and put forth plans to eliminate potential anomalies
Administer and maintain a high quality network through effective problem solving and technical support
Maintain an IT oriented team with a rapid time response to troubleshoot issues and repair systems

C & B Electrical Services March 2006 – January 2009
Lead Electrical Mechanic
Over see production of 12 Employees
Manage employees to meet company’s expectations
Install electrical outlets, appliances, and light fixture
Administer Computer Network and Implement problems solving techniques

Skills

6 year of Professional Customer Service experience
Supervise over 12 employees to ensure company product quota and quality are met in a timely manner and implementing on time deliveries
Administer Microsoft Operating Systems Windows XP Professional Windows Sever 2003 and Exchange Server 2003 in active directory managing users and accounts as well as groups and organizational Units
Manage NTFS for groups and user accounts applying control access to shared folders by using permissions
Operate and Administer Microsoft Office; Word, Excel, Access, Power Point, etc.
Solutions-focused, team oriented, hands-on, broad-based experience in successful implementation of effective technical support operations and cost effective management of innovative customer and technical support strategies
Administer computer hardware and software including; installation, configuration, management, troubleshooting, and support
Create hard drive images to us as backups in case of disaster recovery as well as provide technical support for software, hardware, and networking problems
Manage over 300 users and over 300 computers maintain a reliable network for users and employees
Install and configure local printers, faxes, and scanners on a network
Replace/ Configure Laptops or Desktop PCs as needed
Implement smart solutions for virus removal, malware, and spyware
Basic Linux and Unix Operating systems
Implement company saving structures by installing KVM switches and splitters for VGA cables to ensure staff can operate one keyboard and one mouse for everyday curricular saving company thousands of dollars in equipment
Maintain, Dell, HP, Apple, PC on a network
Install router, switches, hubs, and run Cat5 cable for Ethernet ports in existing residential and new residential homes

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