 Worldwide | Virtual Transcriptionist/Administrative Assistant |
PAT WOODALL
Bigelow, Arkansas 72016
501.650.1496 & 501-759-3566
patwoodall@windstream.net
SUMMARY OF QUALIFICATIONS
Customer service oriented professional with excellent management and operations skills.
Able to build long lasting relationships in various settings. Effective time management and multi-tasking skills. Natural leader that shows enthusiasm and motivates others by example.
PROFESSIONAL EXPERIENCE
The Travelers Companies, Inc. – Little Rock, AR
Account Manager – Executive Liability and Fidelity Insurance
1999 – 03/17/2008
Administrative Assistant
1995 – 1999
Account Manager
Assisted Underwriters in the day to day management on a $10+ million book of business
Supported marketing and underwriting decisions to grow business profitably
Partnered with Underwriters to identify and gather relevant account information to quote and/or bind the policy
Participated in pre-renewal meetings to define assignments.
Prepared underwriting/pricing information
Issued all policies and endorsements for customers, agents/brokers and Underwriters
Managed account documentation including paper/electronic files and conducts audits
Ensured accurate and timely servicing and billing of accounts
Communicated with agents/brokers and internal departments to researches and resolves issues, follow-up on subjectivities, compiled reports, and responded to inquiries/questions
Initiated renewal process by preparing renewal documents, running loss reports and obtaining financial information
Provided information for regulatory compliance
Responsible for the input and accuracy of data in insurance/underwriting systems
Performed receptionist and clerical duties
Arkansas One Call – Conway, AR
Call Center Assistant Supervisor
1993 - 1995
Operator
1990 – 1993
Assisted Supervisor in call center and took locates by telephone and dispatched to utility members
Took locates by telephone and dispatched to utility members
Joe’s Liquor Store – North Little Rock, AR
1988 - 1993
Cashier, Payroll, Clerk
Assisted owner/manager of liquor store in all day to day management
Leisure Lodge Nursing Home – Searcy, AR
Assistant Administrator
1987 – 1988
Bookkeeper
1981 – 1984
Controlled accounting functions for the facility including; budget preparation, the payroll process, Patient Trust Fund, accounts payable, accounts receivable, accruals, petty cash management, collections of past due accounts, invoicing, resident personal funds
Developed long lasting relationships with residents, resident families and employees
Supervised Nurse’s Aides and Dietary Employees
Performed all personnel related duties which included hiring nursing, dietary and housekeeping staff
Coordinated the Nursing Staff schedule and conducted employee counseling
Managed various office functions including admissions, occupancy reports, file management and prospective residents inquiries
Performed receptionist duties and monitored all visitors to the building
Worked closely with Administrator and provide operational support
Prepared facility for state inspection
Oversaw the food purchased for the Dietary department
White/Prairie/Lonoke County Circuit Court – Searcy, AR
1984 – 1987
Docket Coordinator
Managed the day to day office operations
Set Civil and Criminal Cases
Coordinated the docket for the Judge in 3 Counties, White, Prairie and Lonoke (Civil and Criminal)
Performed all receptionist and clerical duties
Central AR General Hospital – Searcy, AR
1982 – 1984
Executive Secretary
Managed the office for the Executive Director and Assistant Administrator of the Hospital
Performed all clerical duties including, but not limited to; typing from dictation, scheduling meetings, filing, answering phones, taking Minutes during board and employee meetings, handled all travel arrangements for staff and Board Members
Freelance Transcriptionist – Bigelow, AR
1995 – Present
Transcriptionist /Typist
1984 – 1989
Prepared claims transcripts from taped recorded interviews between claims adjusters, claimants, and witnesses
Produced court transcriptions from taped court proceedings on Civil and Criminal Proceedings for three Court Reporters in White, Prairie and Lonoke Counties
COMPUTER SKILLS
Microsoft Office (Word, Excel, Outlook,)
Internet – research proficient
Lotus Notes and Same Time
Proprietary Internet & Windows based insurance software (quoting/coding/issuing/billing)
SKILLS & TRAINING
Type 80 words per minute (WPM) – 98% Accuracy
Executive Liability Insurance Form & Systems Training
1999 & 2005 |
Looking for: Full-Time or Part-Time position
Ability to relocate:
Residence status: US Citizen
Education level: Technical School
Current Career level: Management (Manager/Director of Staff)
Current work field: Other
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