 Worldwide | | Coworx Staffing | Posted: 4.28.2008 |
Client Services Team Leader (Texas) |
A Client Services Team Leader is responsible for the day-to-day project management and development of a client team. To fulfill this role, the team leader will utilize the client’s project management methodology to:
· Maintain a high level of professionalism and sense of urgency to ensure client and participant expectations are consistently met
· Maintain extensive contact with clients and other consultants
· Serve as a subject matter expert on the client's plans and administrative procedures
· Serve as the key resource for day- to-day issues
· Direct the team to handle plan or client specific questions
· Ensure that the team delivers quality service to our clients, that accuracy and time standards are consistently met
· Manage client business process and identify areas for continued improvement
· Ensure that the team maintains a thorough understanding of the client's plans and benefit regulations by periodically testing their knowledge
· Ensure that the team is an effective resource for the client and for other teams
· Participate in client presentations to promote the HR Service Center
· Ensure that the team receives continued training and development
· Provide team development activities; motivate the team to ensure high morale and service
· Support one or more client teams based on project scope and complexity
Qualifications:
· Bachelors degree and three to five years experience in health & group benefit administration
· Strong proficiency with MS Excel and Word (proficiency in MS Access, SQL & MS Project highly preferred)
· Previous experience creating business processes for project implementation
· Excellent problem solving and analytical skills; proven ability to research, follow up and resolve complex issues or problems surfaced by the team
· Strong supervisory and leadership skills; ability to model desired work values and practices for other team members
· Ability to create a team setting that encourages both individual and team accomplishments; ability to establish goals and evaluate the performance of team members
· Excellent oral and written communication skills; ability to present complex issues/data with a high level of clarity and impact. |
| Additional information | Category: Human Resources
Career level: Management (Manager/Director of Staff)
Job status: Full-Time Employee
Salary: $55,000 - $65,000 Per Year |
Company & contact information | Company name: Coworx Staffing
Job location: Dallas, Texas
Contact person: Ms. Alicia FOLEY
E-mail: alicia.foley@coworxstaffing.com -> Send resume to Coworx Staffing | | | | Tell friends | | Job classifieds at DomesticSale.com Views: 15 |
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